Shipping & Returns

Shipping & Return Policy

3-4 business days all over greater Cairo. No express shipping. For returns or order cancellations please call 01091900711

Returns are subject to shipping fees.

For returns or exchanges:

The item must be unopened (in original packaging) or in new condition, and the return must be made within a 14 day period. It is important that the customer provides the receipt that came along with the item. Items that are returned opened, altered or damaged may be denied a refund or exchange. 

 

Please note that returns and exchanges incur additional shipping fees and are only done in cash. 

 

For refunds or exchanges please call or WhatsApp 01091900711

BTM Headquarters

Industrial Zone b2

10th OF RAMADAN

EL SHARKEYA

Egypt

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